Client notifications

Choose client notifications per module, channel, and source.

Booking request received

When an online booking request is submitted.

Send via
Applies to

Reservation created

When a new reservation is created with a tentative status. A stay created directly as Confirmed sends "Reservation confirmed" instead.

Send via
Applies to

Reservation confirmed

When the status changes to Confirmed, including stays created as Confirmed from the start. If online payment is available, the link opens reservation details and payment options.

Send via
Applies to

Reservation cancelled

When you cancel or delete a reservation.

Send via
Applies to

Reservation updated

When reservation dates, room, or price are changed from the panel.

Send via
Applies to
Triggered by

Unpaid upfront payment reminder

Sent once before the snapshotted payment deadline and requires AnimalAdmin Pay. Reservations made on the day before arrival or later, on-site payments, and already secured upfront payments are skipped.

Send via
Applies to

Day-before arrival reminder

Sent the day before a boarding reservation starts.

Send via
Applies to

Day-before checkout reminder

Sent the day before a boarding reservation ends.

Send via
Applies to

Post-stay review request

Sent after the actual checkout according to the selected frequency. Only stays completed after you enable this notification are eligible.

Send via
Applies to

Post-stay review requests

Add the public review link, delay, and frequency. By default, each client receives this request at most once. Nothing is sent until you select a channel and source above.

Use a direct HTTPS review link. Email opens it directly, while SMS uses a short anml.to link.

Counted from the actual checkout time recorded when the reservation is completed.

Email and SMS for the same stay count as one request.

After the first request, wait for this many additional completed stays before asking again.

Payment info in notifications

Choose whether to show the calculated upfront payment amount. Initial reservation messages and the dedicated payment reminder can link to details and payment; operational reminders link only to details.

Shows the calculated advance-payment or earnest-money amount in selected email and SMS messages.

Adds a payment button or link to reservation creation and confirmation messages when AnimalAdmin Pay is available.

Notification examples

See the structure of the email and SMS templates. Names, dates, times, amounts, and links shown below are sample data.
Example

Enabled channels: -

Notification examples

The preview uses sample data

Messages sent to clients use data saved for the specific reservation.

For boarding reminders, check-in and check-out hours come from the boarding time windows saved for that reservation.

Check boarding hours
Message contents

Email example

SMS example

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0 GSM units · 0 SMS parts